Mix and Match

Terms of service

TERMS & CONDITIONS

OVERVIEW

Welcome to Lumora-UK. The terms "we", "us", and "our" refer to Lumora-UK. Lumora-UK operates this store and website, including all related information, content, features, tools, products, and services provided to you as a customer (the "Services"). Lumora-UK is powered by Shopify, which enables us to provide the Services to you..

These Terms & Conditions, together with any policies referenced on this website, describe your rights and responsibilities when you use our Services.

Please read these Terms & Conditions carefully before using our website or placing an order. By visiting, interacting with, or using our Services, you agree to be bound by these Terms & Conditions and our applicable policies.

If you do not agree with these Terms & Conditions, please do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally permitted to enter into agreements applicable to your purchases and use of our website.

When using our online store or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for keeping your account information and login credentials secure and for all activity carried out through your account.

You may not transfer, sell, assign, or otherwise provide your account to another person without our permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, screen settings, lighting, and configuration.

Product descriptions, images, availability, and other information may be updated from time to time. We reserve the right to discontinue products or limit quantities where appropriate.

SECTION 3 — ORDERS

When you place an order through Lumora-UK, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where there is a legitimate reason, including product availability, pricing errors, payment issues, suspected fraudulent activity, or other circumstances affecting the transaction.

You will normally receive an order confirmation after successfully placing your order.

Please carefully review your order before completing checkout. Once an order has been processed or dispatched, cancellation or modification may not be possible.

Returns and refunds are handled according to our Returns & Refund Policy.

SECTION 4 — PRICES AND BILLING

Prices displayed on our website are shown in the currency indicated at checkout.

Prices, discounts, promotions, and product availability may change without prior notice. The price applicable to your purchase will generally be the price displayed at the time your order is placed.

You agree to provide accurate and complete billing, payment, and contact information.

You confirm that you are authorised to use the payment method provided when placing an order.

Any applicable delivery charges or other charges will be displayed during checkout where applicable.

SECTION 5 — SHIPPING AND DELIVERY

At Lumora-UK, we aim to process and dispatch orders within 1–3 working days after payment has been successfully confirmed.

After dispatch, standard delivery is estimated to take approximately 5–8 working days.

Delivery times are estimates and may occasionally be affected by courier delays, weekends, public holidays, weather conditions, customs processing, incorrect delivery information, or other circumstances outside our reasonable control.

Where tracking information is available, it may be provided to the email address supplied during checkout.

For complete information regarding delivery, please refer to our Shipping & Delivery Policy.

SECTION 6 — INTELLECTUAL PROPERTY

The content available through our Services, including text, graphics, photographs, logos, product information, designs, videos, audio, page layouts, and other materials, may be owned by Lumora-UK or its licensors and may be protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes.

You may not reproduce, copy, distribute, modify, publish, transmit, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

The Lumora-UK name, branding, logos, designs, product names, and slogans may not be used without appropriate permission.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our Services may include access to tools or services provided by third parties.

These third-party tools may operate independently from Lumora-UK, and we may not monitor or control every aspect of such services.

Your use of third-party tools may also be subject to the terms and policies of the relevant third-party provider.

We may introduce additional features, services, or tools in the future, which may also be subject to these Terms & Conditions.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

We do not control or guarantee the accuracy, availability, security, or content of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and should review that third party's policies and terms before using its services or making a purchase.

Any questions or complaints regarding third-party products or services should be directed to the relevant third-party provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Lumora-UK is powered by Shopify, which enables us to provide our online store and related Services.

However, purchases made through our store are transactions between you and Lumora-UK.

Shopify provides the technology and infrastructure that supports our store but is not the seller of the products purchased directly from Lumora-UK.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may process certain information in connection with providing its platform and related services.

For further information about how personal information is collected, used, stored, and protected, please review our Privacy Policy.

SECTION 11 — CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, feedback, photographs, or other content to Lumora-UK, you confirm that you have the necessary rights to provide that content.

You agree that your submitted content must not infringe the rights of another person or contain unlawful, misleading, abusive, offensive, or harmful material.

We may remove content that violates these Terms & Conditions or applicable laws.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct such errors or update information when necessary.

If an obvious error affects an order, we may contact you regarding the issue and, where appropriate, offer available options such as correcting the order or cancelling it.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website to:

  • Violate any applicable law or regulation.

  • Infringe intellectual property rights.

  • Submit false or misleading information.

  • Attempt to gain unauthorised access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with the operation or security of our website.

  • Attempt to collect personal information from other users unlawfully.

  • Impersonate another person or business.

  • Engage in fraudulent, abusive, or harmful activity.

  • Copy, reproduce, scrape, or commercially exploit our website without permission.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 — TERMINATION

We may restrict or terminate access to our Services where permitted by applicable law, including where a user violates these Terms & Conditions or engages in unlawful or harmful activity.

Any provisions that are intended to remain effective after termination will continue to apply.

SECTION 15 — DISCLAIMER

We make reasonable efforts to keep our website information accurate and available. However, we do not guarantee that the website or every piece of information will always be complete, uninterrupted, error-free, or available at all times.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lumora-UK will not be responsible for losses or damages arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to your purchase.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your material violation of these Terms & Conditions.

This section does not apply to the extent that such responsibility cannot legally be imposed.

SECTION 18 — SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be applied to the fullest extent permitted by law or removed where necessary.

The remaining provisions will continue to remain effective.

SECTION 19 — ENTIRE AGREEMENT

These Terms & Conditions, together with the policies and information referenced on our website, constitute the terms governing your use of our Services and purchases from Lumora-UK.

If we do not immediately enforce a particular provision, this does not mean that we waive our right to enforce it later.

SECTION 20 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms & Conditions without our prior written permission, except where permitted by applicable law.

Lumora-UK may transfer or assign its rights and obligations where legally permitted.

SECTION 21 — GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction relevant to Lumora-UK, subject to any mandatory consumer protection rights that apply to customers.

Nothing in this section is intended to remove or restrict any consumer rights that cannot legally be excluded.

SECTION 22 — CHANGES TO THESE TERMS

We may update or change these Terms & Conditions from time to time.

The latest version will be made available on this page. We encourage customers to review this page periodically.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by law.

SECTION 23 — CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us.

Business Name: Lumora-UK
Contact Person: Ali Ahmad
Email: Lumorasupport@gmail.com
Business Address:
1089 ASH DR, MAHWAH, NJ 07430-2383, United States