SHIPPING & DELIVERY POLICY

At Lumora-UK, we aim to provide a simple, reliable, and transparent delivery experience for our customers.

Order Processing & Dispatch

After you successfully place an order and your payment has been confirmed, we normally process and prepare your order for dispatch within 1–3 working days.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information..

Delivery Time

After dispatch, standard delivery is estimated to take approximately 5–8 working days.

Please note that the 5–8 working day delivery timeframe begins after your order has been dispatched, not from the date the order is placed.

The total estimated time from placing an order to receiving it is therefore generally around 6–11 working days, depending on processing and delivery circumstances.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, customs processing, incorrect or incomplete delivery information, or other unexpected circumstances.

Order Tracking

Where tracking is available for your order, tracking information may be provided to the email address entered during checkout after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Lumora-UK is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice that your delivery information is incorrect, please contact us as soon as possible at Lumorasupport@gmail.com. We will do our best to assist, although changes may not be possible once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at Lumorasupport@gmail.com with your order number and delivery details.

We will review the available tracking information and assist you in contacting or investigating the delivery with the relevant carrier where appropriate.

Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

If a free shipping promotion is available, the applicable terms and eligibility requirements will be clearly displayed on the website or during checkout.

Customs and Import Charges

For international deliveries, where applicable, customs duties, taxes, import charges, or other fees may be imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Lumora-UK
Contact Person: Ali Ahmad
Email: Lumorasupport@gmail.com
Business Address:
1089 ASH DR, MAHWAH, NJ 07430-2383, United States

Dispatch Time: 1–3 working days
Estimated Delivery: 5–8 working days after dispatch