Returns & Refund Policy

At Lumora-UK, we want our customers to have a smooth and reliable shopping experience. If you receive your order and need to request a return, please contact us at Lumorasupport@gmail.com as soon as possible.

Order Dispatch & Delivery

Orders are normally processed and dispatched within 1–3 working days after the order has been successfully placed and payment has been confirmed..

After dispatch, standard delivery normally takes approximately 5–8 working days. Delivery times are estimates and may occasionally be affected by courier delays, weekends, public holidays, weather conditions, or other circumstances outside our control.

Return Conditions

We only accept returns for products that are returned in undamaged and unused condition.

The product must be in its original condition and should not show signs of damage, misuse, alteration, or unnecessary wear. Where reasonably possible, the product should also be returned with its original packaging and any accessories that were included with the order.

Products that have been damaged after delivery due to misuse, accidents, improper handling, or other customer-related damage may not be eligible for a return or refund.

How to Request a Return

To request a return, please contact us at Lumorasupport@gmail.com and provide:

• Your order number

• Your name

• The product you wish to return

• The reason for the return

• Photos of the product, where requested

Our customer service team will review your request and provide return instructions where the return is eligible.

Please do not send products back before contacting us and receiving return instructions.

Refunds

Once an eligible returned product has been received and inspected, we will determine whether it qualifies for a refund.

If your return is approved, the applicable refund will normally be issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Damaged Products

If your product arrives damaged, please contact us as soon as possible at Lumorasupport@gmail.com. Please provide your order number and clear photographs of the product and packaging so that we can review the issue and assist you.

Nothing in this policy is intended to remove or restrict any statutory consumer rights that apply to your purchase under applicable law.

Contact Information

Lumora-UK
Contact Person: Ali Ahmad
Email: Lumorasupport@gmail.com
Business Address: 1089 ASH DR, MAHWAH, NJ 07430-2383, United States